Effective date: July 27, 2026
These Terms of Service (“Terms”) constitute a binding agreement between you (“User,” “you”) and PromptGraph (“PromptGraph,” “Service,” “Company,” “we,” “us,” or “our”). PromptGraph is a platform that queries third-party AI systems to determine whether and how a business is mentioned, and provides related analytics, reporting, and business-data tooling.
By creating an account, accessing, or otherwise using the Service, you accept and agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms, you must not access or use the Service.
1.1. PromptGraph submits configured prompts to third-party AI platforms (currently ChatGPT, Google Gemini, and Grok) and records whether a tracked business is mentioned in the resulting output, its position relative to competitors, and related metadata (“AI Position Data”).
1.2. The Service additionally provides visibility scoring, competitor benchmarking, analytics dashboards, and machine-readable business-data endpoints intended to help third-party AI systems and crawlers discover information about a business.
1.3. The Company does not own, control, operate, or influence the third-party AI platforms queried by the Service, and makes no representation as to how, whether, or how often any such platform will mention any business. Section 7 (No Guaranteed Results) governs this limitation.
2.1. You must be at least 18 years old and capable of forming a binding contract to use the Service. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
2.2. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, whether or not authorized by you.
2.3. You agree to provide accurate account information and to promptly update it if it changes.
3.1. The Service is offered under a Free Trial plan and one or more paid subscription plans (currently marketed as Starter, Business, and Agency), each with a defined prompt allowance and feature set as described on the pricing page in effect at the time of signup or upgrade.
3.2. Paid plans are billed in advance on a recurring subscription basis through Stripe, Inc., our third-party payment processor. By subscribing to a paid plan, you authorize recurring charges to your chosen payment method until the subscription is canceled in accordance with Section 4.
3.3. Prompt allowances reset each billing cycle for paid plans, or are granted once (without automatic refill) under the Free Trial plan, and do not carry over or accumulate unless expressly stated otherwise on the pricing page in effect at the time.
3.4. The Company reserves the right to modify plan names, pricing, features, or allowances on a prospective basis. Any such change will apply to future billing cycles and will not retroactively alter amounts already charged for a billing period already paid.
3.5. Upgrading from one paid plan to another cancels the prior subscription so that you are not billed for both plans concurrently; the new plan’s billing cycle begins at the time of upgrade.
4.1. You may cancel your subscription at any time through the Manage Billing option in your account, which opens Stripe’s hosted billing portal. Cancellation takes effect according to the timing disclosed to you within that portal at the time you cancel, which may be immediate or effective at the end of your current billing period. Your account reverts to the Free Trial plan and its associated quota once Stripe finalizes the cancellation.
4.2. Except where required by applicable law, all fees are non-refundable, including for partial billing periods, unused prompt allowances, or downgrades made mid-cycle. If you believe you were charged in error, you may contact us as described in Section 16, and any resolution will be at the Company’s discretion.
You agree that you will not, and will not permit any third party to:
A violation of this Section 5 may result in suspension or termination of your account under Section 11.
The Service integrates with and relies on third-party providers to operate, including Stripe (payment processing), Resend (transactional email), Google (authentication, Google Analytics, Google Business Profile, and Places/Maps data where connected), and the AI platforms named in Section 1. Your use of the Service may be subject to those providers’ own terms of service and privacy policies. The Company does not control and is not responsible for the availability, accuracy, security, or conduct of any third-party service.
Visibility scores, mention rates, position rankings, competitor comparisons, and any other AI-derived metric produced by the Service are estimates based on point-in-time queries to third-party AI systems at the time the query was run. They are provided for informational purposes only and do not constitute, and must not be relied upon as, a guarantee of future AI mentions, search rankings, website traffic, leads, or any other business outcome. Third-party AI systems may change their underlying models, training data, or output behavior at any time and without notice to the Company, which may change your results independent of any action taken within the Service.
8.1. You are solely responsible for the accuracy and lawfulness of all business information, prompts, and other data you submit to the Service (“User Content”), including data about businesses you manage on behalf of clients if you use the Service in an agency capacity. You represent that you have all necessary rights to submit such User Content.
8.2. You retain ownership of your User Content. You grant the Company a non-exclusive, worldwide, royalty-free license to process, store, and display User Content solely as necessary to provide and improve the Service.
8.3. Our collection and use of data through the Service is further described in our Privacy Policy.
The Service, including its software, design, branding, and underlying technology, is owned by the Company and is protected by intellectual property laws. These Terms do not grant you any right, title, or interest in the Service other than the limited right to use it in accordance with these Terms.
The Service is provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The Company does not warrant that the Service will be uninterrupted, timely, secure, or error-free, and may modify, suspend, or discontinue any feature of the Service with or without notice.
11.1. The Company may suspend or terminate your account for violation of these Terms, non-payment, or suspected abuse of the Service or of any third-party AI platform it queries, with or without prior notice.
11.2. You may stop using the Service and cancel your subscription at any time as described in Section 4. Sections 6 through 13 survive termination of your account.
To the maximum extent permitted by applicable law, the Company and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of revenue, profits, data, or business opportunities, arising out of or relating to your use of, or inability to use, the Service, including reliance on any AI-derived score or metric, even if advised of the possibility of such damages. The Company’s total aggregate liability arising out of or relating to these Terms or the Service will not exceed the amount you paid to the Company in the three (3) months preceding the event giving rise to the claim.
You agree to indemnify and hold the Company harmless from any claim, demand, loss, or damages, including reasonable attorneys’ fees, arising out of your User Content, your violation of these Terms, or your violation of any third party’s rights, including any third-party AI platform’s terms of service.
The Company may update these Terms from time to time. If changes are material, the effective date above will be updated and, where appropriate, account holders will be notified. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
16.1. Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Company regarding the Service and supersede any prior agreements on the same subject matter.
16.2. Severability. If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect.
16.3. No Waiver. The Company’s failure to enforce any provision of these Terms is not a waiver of its right to do so later.
Questions about these Terms may be directed to support@promptgraph.ai.